Wow, everything is different!
We changed (a lot).
First, we are releasing into beta our new automated screenshot service! Secondly, we have a new look (with a shiny new logo!).
The whole site is now being driven by Drupal. We did that so we would be able to add content quickly and easily. We also added forums. We want the forums to be become useful for the community of web developers that use our site. We hope that the forums will become a place where web developers can talk either about their work or problems they are having doing cross browser testing.
What happened to free? We made a mistake. We thought more people would pay. Of our 17,637 users, 708 have either purchased some credits or subscribed to our service. If we had huge traffic we would be rich but we do not have huge traffic. We need to convert the non payers to payers to be able to continue to invest in the business. Read more
Subscriptions have really helped and the subscription model is just plain easier to understand. For that reason (among others), we have decided to go subscription only.
We think the product has reached a point where it is worth paying for. We have enough subscriptions to almost be 'ramen' profitable (assuming we do not eat too much). We take that to mean we have a core audience that feels the service is useful.
With our new setup we have swiched to Vmware ESXi. It gives us the ability to quickly add more servers. We also get increased performance. We have tripled the number of servers, and the servers are much, much beefier.
We hope that based on our current platform we will be able to add automated Selenium testing and an API that will allow you even more flexibility. Read more about our future plans. We feel like we are only getting started, we thank the people who have supported us!
Ken, Mike and Tony