Frequently Asked Questions

Below are some commonly asked questions.


General
  1. Tell me about minutes and how they are used
  2. Can I test my development and test websites, or do they need to be publicly accessible?
  3. Why do I need Java enabled to use the service?
  4. Do you offer 24/7 live support?
  5. What is the maximum number of users that can access one account?
  6. Can I get a receipt for invoice for my payment?
  7. I tried to access your site via Ubuntu, and it failed. Does your app work on Ubuntu?
  8. Where is the public url or embed script for my slideshow?
  9. Where do I delete a slideshow?
  10. Can I change the screen resolution?
Pricing
  1. How do you cancel? I cannot find a cancel subscription button anywhere?
  2. Do you offer a trial of your service?
API
  1. Do you have an api? Where can I learn more?
  2. When using the api, it asks for a user name and password. What do I use?
Screenshots
  1. Can I test pages protected by either form based or basic authentication
  2. My screenshot and the live test screens are not showing the same thing. Why is that?
  3. How many seconds does it take for each screenshot to be produced?
Live Testing
  1. My mac is only showing a blank black or white screen!
  2. Why is the screen refreshing so slowly?
  3. My session starts but doesn't show anything or if it does, it freezes up after a short time. What is causing this?
  4. I can't get connected from behind my firewall - what ports need to be open?
  5. How can I test Java and troubleshoot it if it is not working on my machine?
  6. How can I cut and paste a URL into a remote browser?
  7. Why is there a black square under the cursor sometimes?
  8. Can I take a snapshot of my screen with a hotkey
  9. I tried to access your site via Ubuntu, and it failed. Does your app work on Ubuntu?
  10. Can I see how firefox on Windows will handle my css when printing?
  11. Can I set the Windows display settings to 120DPI to and view my site?
Bookmarklet

The CrossBrowserTesting.com Launch Bookmarklet allows you to test the page you are currently working on in only 2 clicks.

  1. How do I install the launcher bookmarklet into my browser?
  2. When I launch the Bookmarklet in Safari, I can login, but then the links do not work correctly. Why?
  3. Why does the launch bookmarklet look funny on certain sites?
Desktop VNC
  1. Can I use a local VNC client to access configurations? (Beta!)
  2. How do I use TightVNC on my Windows PC with CrossBrowserTesting?
  3. When I try to use RealVNC on a pc, the connection dies and I cannot connect
  4. How do I use Chicken of the VNC on my OS X Mac with CrossBrowserTesting?