Frequently Asked Questions

Below are some commonly asked questions.


General
  1. Can I test my development and test websites, or do they need to be publicly accessible?
  2. Which browsers should I test my website against?
  3. Tell me about minutes and how they are used
  4. What is the maximum number of users that can access one account?
  5. Can I change the screen resolution?
  6. Why do I need Java enabled to use the service?
  7. Do you offer 24/7 live support?
  8. Can I get a receipt for invoice for my payment?
  9. I tried to access your site via Ubuntu, and it failed. Does your app work on Ubuntu?
  10. Where is the public url or embed script for my slideshow?
  11. Where do I delete a slideshow?
Pricing
  1. How do you cancel? I cannot find a cancel subscription button anywhere?
  2. Do you offer a trial of your service?
API
  1. Do you have an api? Where can I learn more?
  2. When using the api, it asks for a user name and password. What do I use?
Screenshots
  1. How do screenshot tests work?
  2. How many seconds does it take for each screenshot to be produced?
  3. Why do screenshot tests fail or return unexpected results?
  4. Can I test pages protected by either form based or basic authentication?
Live Testing
  1. I get a 'Network error - cannot connect to server' error from behind my firewall - what ports need to be open?
  2. My mac is only showing a blank black or white screen!
  3. How do I change the keyboard layout from QUERTY to my layout?
  4. Why is the screen refreshing so slowly?
  5. My session starts but doesn't show anything or if it does, it freezes up after a short time. What is causing this?
  6. How can I test Java and troubleshoot it if it is not working on my machine?
  7. Can I test my site's file upload capability? How do I put the files on your remote configuration?
  8. How can I cut and paste a URL into a remote browser?
  9. Why is there a black square under the cursor sometimes?
  10. Can I take a snapshot of my screen with a hotkey
  11. I tried to access your site via Ubuntu, and it failed. Does your app work on Ubuntu?
  12. Can I see how firefox on Windows will handle my css when printing?
  13. Can I set the Windows display settings to 120DPI to and view my site?
Bookmarklet

The CrossBrowserTesting.com Launch Bookmarklet allows you to test the page you are currently working on in only 2 clicks.

  1. Logging in to the Bookmarklet takes me back to the login screen but no error message. How come?
  2. How do I install the bookmarklet in Google Chrome?
  3. Where do I find the Bookmarklet and how do I add it to my bookmarks or favorites?
  4. Bookmarklet is not letting me login while using Safari or once I login, I can't use the links correctly . Why?
  5. Why does the launch bookmarklet look funny on certain sites?
Desktop VNC
  1. Can I use a local VNC client to access configurations?
  2. How do I use OSX's built in Screen Sharing application on my Mac with CrossBrowserTesting?
  3. I am getting a blank screen (white or black) when using Screen Sharing desktop vnc client on Mac OSX
  4. How do I use Chicken of the VNC on my OS X Mac with CrossBrowserTesting?
  5. How do I use TightVNC on my Windows PC with CrossBrowserTesting?
  6. How do I use a local VNC client on linux?
  7. When I try to use RealVNC on a pc, the connection dies and I cannot connect
Local Connections
  1. How does the 'Local HTML files' local connection option work?
  2. How does the 'Internal Web Site' local connection option work?