The cancel trial link is on the Account tab. Below is an image of this screen with the account tab and cancellation link highlighted.
I have accumulated rollover time of 500 minutes. Now I want to put hold on my monthly renewal until I exhaust my pending rollover minutes and continue using the rollover minutes and then will renew the subscription once rollover time becomes 0.
The rollover minutes will only work as long as you are subscribed. If you cancel your subscription at the end of your payment period those minutes will go away.
I have subscribed for 3 months and have about 451 minutes to use. This was purchased for a site that is getting pushed to the back burner but I wanted to keep those 451 minutes since I only used this the first month I signed up.
If I cancel will the 451 minutes stay in my account until I use them or just till the end of the billing cycling?
I would be great if we could keep the minutes we purchased :)
Also I think your customer support is amazingly good. I was reading through this post and found that even if you resolved the issue with client you also posted the results on the board. Most companies don't do this and have empty threads which don't help other users. Keep up the great work.
If you cancel your rollover minutes do go away. :(
The idea of rollover minutes was to let you keep banking away in case you had a large testing need later, and then for us it means a steady month over month revenue so we can continue to grow and add new features.
I am glad you like the service and the customer service. We try to leave everything on our site in hopes that someone will be able to use it.
My account just auto renewed for the year, if I canceled it now will it still be good for the next 12 months?
Yes, it will. Just got to the cancellation link on the account tab and cancel. You will still have your remaining time left. Let us know if you have any trouble.
My Credit Card has expired and I want to cancel my subscription. Doesn't seem to be any link for me to do this (the one described above does not show up for me since my CC is expired). I guess I really don't need to do anything but it would be nice to get rid of the reminder emails.
Once a subscription payment fails, you are sent one notice and your account is unsubscribed automatically. When you need testing again, just log in and go to the pricing page to select a plan. We do not send you more than the one notification email that you have already received.
Sounds good. Your service has been very helpful to us in the past year. We are not cancelling due to any dissatisfaction with the product of the custormer service we have recieved. Just moving on to different project focus.
I cancelled but you continue to charge us. Please confirm the account is cancelled.
02/28/2011 Mon CROSSBROWSERTESTING COLLIERVILLE TN ERIK M BOWER 19.95
Just talked to Erik via the phone. His company had two different accounts setup on CrossBrowserTesting.com. He had canceled the one account he was logged in under, but not the second one. We canceled the subscription on the second account.
I'm sure that cancellation link would work great, if only I could access the "My Testing Center" page without my browser hanging.
My guess would be that either flash or java is causing the browser to hang on your machine. The my testing center page has both of these elements on it. We have not seen this issue, however, so I am not sure. As it would impact every customer trying to use the system (not just selectively those trying to cancel ;>), I believe it is an isolated issue but we will keep our ears open to see if we see a pattern.
We have canceled your trial and sent you a photo of the cancellation confirmation.
FYI - Pointy and I corresponded on this problem. The issue with accessing the Testing Center page was corrected by turning off the "Adblock Plus" Firefox plugin.