How do you cancel? I cannot find a cancel subscription button anywhere?
The cancel trial link is on the My Testing Center tab in the 'Account Tools' block. Below is an image of this screen with the cancellation link highlighted.
The cancel trial link is on the My Testing Center tab in the 'Account Tools' block. Below is an image of this screen with the cancellation link highlighted.
Comments
re: cancellation
I'm sure that cancellation link would work great, if only I could access the "My Testing Center" page without my browser hanging.
My guess would be that either
My guess would be that either flash or java is causing the browser to hang on your machine. The my testing center page has both of these elements on it. We have not seen this issue, however, so I am not sure. As it would impact every customer trying to use the system (not just selectively those trying to cancel ;>), I believe it is an isolated issue but we will keep our ears open to see if we see a pattern.
We have canceled your trial and sent you a photo of the cancellation confirmation.
Thanks
Ken
FYI - Pointy and I
FYI - Pointy and I corresponded on this problem. The issue with accessing the Testing Center page was corrected by turning off the "Adblock Plus" Firefox plugin.